Terms of Service, Privacy Policy & Refund Policy

    Last updated: October 16, 2026

    Part 1 – Terms of Service

    1. Acceptance of Terms

    By accessing or using the FlowGlow Analytics website and services (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you must not access or use the Service.

    2. Description of Service

    FlowGlow Analytics provides real-time cryptocurrency volume analytics, market pressure detection, and alert services for BTC and ETH markets. The Service is an analytics platform only and does not constitute financial, investment, or trading advice.

    3. Eligibility

    You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

    4. Account Registration

    To access certain features of the Service, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

    5. Acceptable Use

    You agree not to:

    • Use the Service for any unlawful purpose or in violation of any applicable laws
    • Attempt to reverse-engineer, decompile, or disassemble any part of the Service
    • Interfere with or disrupt the Service or servers connected to the Service
    • Resell, redistribute, or sublicense access to the Service without our written consent
    • Use automated tools to scrape, crawl, or extract data from the Service beyond the scope of any provided API

    6. Intellectual Property

    All content, features, and functionality of the Service — including but not limited to text, graphics, logos, data compilations, and software — are the exclusive property of FlowGlow Analytics and are protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without prior written consent.

    7. Disclaimer of Warranties

    The Service is provided on an "AS IS" and "AS AVAILABLE" basis. FlowGlow Analytics makes no warranties, expressed or implied, regarding the accuracy, reliability, or completeness of any analytics data or insights provided through the Service. We do not guarantee uninterrupted or error-free operation.

    8. Limitation of Liability

    To the fullest extent permitted by law, FlowGlow Analytics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or trading losses, arising out of or related to your use of the Service. Our total liability shall not exceed the amount you have paid us in the 12 months preceding the claim.

    9. No Financial Advice

    Nothing in the Service constitutes financial, investment, or trading advice. All analytics, data, and insights are provided for informational purposes only. You are solely responsible for your trading decisions and should consult a qualified financial advisor before making any investment decisions.

    10. Modifications to Terms

    We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

    11. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which FlowGlow Analytics operates, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration or in the competent courts of that jurisdiction.

    Part 2 – Privacy Policy

    1. Information We Collect

    We may collect the following types of information:

    • Personal Information: Name, email address, and billing information provided during registration or subscription
    • Usage Data: Pages visited, features used, session duration, and interaction patterns
    • Device Information: Browser type, operating system, IP address, and device identifiers
    • Cookies and Tracking: We use cookies and similar technologies to enhance your experience (see Section 5)

    2. How We Use Your Information

    We use the information we collect to:

    • Provide, maintain, and improve the Service
    • Process transactions and send related communications
    • Send service updates, security alerts, and support messages
    • Analyze usage patterns to improve user experience
    • Comply with legal obligations

    3. Data Sharing

    We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating the Service (e.g., payment processors, hosting providers, analytics services), subject to confidentiality obligations. We may also disclose information if required by law or to protect our legal rights.

    4. Data Retention

    We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements.

    5. Cookies

    We use cookies and similar tracking technologies to collect usage data and improve the Service. You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling cookies may affect some features of the Service.

    Analytics cookies (Google Analytics, PostHog) are set only after you click "Accept". Without that consent — or if you decline — we still count visits anonymously and without cookies: our self-hosted GoatCounter and PostHog in cookieless mode record page views, the referring site and campaign (UTM) parameters, with no cookies, no stored identifier, no click or session recording, and with other URL query parameters removed.

    6. Data Security

    We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

    7. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access the personal data we hold about you
    • Request correction of inaccurate data
    • Request deletion of your data
    • Object to or restrict processing of your data
    • Request data portability

    To exercise any of these rights, contact us at support@flowglowanalytics.com.

    8. Third-Party Services

    The Service may contain links to third-party websites or integrate with third-party services (e.g., Google Analytics). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies independently.

    9. Children's Privacy

    The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

    Part 3 – Refund Policy

    1. Subscription Refunds

    If you are not satisfied with your subscription, you may request a refund within 7 days of your initial purchase or renewal. Refund requests made after this 7-day window will be evaluated on a case-by-case basis.

    2. How to Request a Refund

    To request a refund, contact us at support@flowglowanalytics.com with your account email and reason for the request. We aim to process all refund requests within 5–10 business days.

    3. Non-Refundable Items

    The following are not eligible for refunds:

    • Partial months of service after the 7-day refund window
    • Accounts terminated for violation of the Terms of Service
    • Add-on features or one-time purchases, unless otherwise stated

    4. Cancellation

    You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period. No further charges will be made after cancellation.

    If you have any questions about these policies, please contact us at support@flowglowanalytics.com.